Until now I've never fully detailed the repair process. Honestly, it's bit frightening. Especially when you consider that at anytime I have between 40 and 80 items at some stage in this process. To simplify my life, and keep me from going crazy. I installed a help desk on my web server. I've been using it for about a month with great results. Rather than just filling out at hang tag, as I've done for the past 20+ years. Customer repairs are now logged in to help desk. I still use the hang tag but only as a reference to the help desk. Going forward we'll continue to modernize, cause there is just no other way to complete a large volume of work without more staff.Digital Repair Tag.