Wednesday, March 23, 2016

Thursday, March 17, 2016

Self Service Pickup and Drop Off

I am now technically open 24/7. My self service system is in place and well tested. See instructions below. As many of you know I'm now the only one working here at Full Custom now. Somehow more work is getting done in less time. Turnaround time is the fastest that is has ever been. I can hardly believe that so far the increased efficiency of operations has almost completely made up for the loss of guitar repair revenue. I've somehow created a net 0% loss in gross revenue and have a relaxing place to sit.

What you may not know is that my wife and I are expecting a baby this May. The self service system will be critical at that time as I may be closed for a day or two with modified hours for about a week. But, the shop of the future is here to help. Worry not as analog methods of doing things in the realm of meat-space are not going away. Digital methods of customer interaction are here to save time when two people simply can't be at the same place at the same time.

Self Service Drop Off

Step One

Fill out repair tag on the clipboard or the digital repair tag at

Step Two

Enter repair tag number into lock on white door to unlock. Door will lock after five seconds, don't worry you can't lock yourself in.

Step Three

Place your item to repaired inside with clipboard and repair tag. You may take the tear-off claim ticket. Please make sure that you close the door before you leave.


After your item to be repaired is entered into the database you will receive a confirmation e-mail. Thank you for using our self service drop off. If you pay your invoice online. You may use this service to pick up your repair as well.